Shipping & Returns

Shipping, Returns, & Warranty

We take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.

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Shipping Information

• Order Processing and Shipping time begins after the order verification process has been completed.)
• If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products. A minimum twenty-five percent (25%) restocking fee may be charged.
• We ship internationally to over 100 countries world wide
• We ship to APO and FPO addresses, please contact STAFF@EBTOWN.COM for information

Delivery Time

• Shipping, after your order is processed (usually same day) your shipping time will be 7 to 10 business days.
• Ebtown.com cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery.
• If you have a time-based shipping need, you must call and request this in advance. We will then issue you a confirmation number and we will do our best to meet your time-line.

Calculate Shipping Cost

Option 1
Normal Priority Shipping to anywhere in the United States - Cost $5.00

Option 2
Express Shipping to anywhere in the United States - Cost $15.00

Option 3
Normal Priority Shipping to anywhere in the World - Cost $15.00

Option 4
Express Shipping to anywhere in the World - Cost $40.00

Backorder Policy

• Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
• All backorder items will be shipped using ground service unless other arrangements are made.
• Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
• If you have received a partial shipment and do not want the backordered item(s) please call us immediately at (800) 717-6301.

Order Verification

• Because of the nature of the products that Ebtown supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
• Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
• Processing of an order will take between 24 and 48 hours during regular business days, 10 am to 6 pm Monday through Friday, Pacific Standard Time. Shipping time is calculated after order processing and verification is complete.
• Delays or cancellation of orders may be the result of the following:
  • Ship to and bill to addresses do not match.
  • Cardholder name and ship to name do not match.
  • No immediate response or verification from e-mail or telephone numbers supplied by you.
  • Declined or rejected credit card due to failed address verification
  • Declined or rejected credit card due to insufficient funds.
    Order verification protects our CUSTOMERS from FRAUD. So, please be patient

Return Policy

• Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
• Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
• All returns MUST be accompanied by an RMA number or they will be refused.
• All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
• Incomplete returns will be subject to additional return charges
• Returns will not be accepted after 30 days.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• Special orders or custom-made items are not returnable.
• Refurbish items are not returnable but generally come with a warranty
• Shipping charges are not refundable.
• Returned merchandise may be charged a 25% restocking fee.
• Customer assumes responsibility for any shipping charges on returns.

NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or Ebtown and we will do our best to have the manufacturer issue a replacement for you.
If you have any questions, please call (800) 717-6301.